Term Of Service

Returns & Refund

All purchases on the website are final. We accept returns only if the product is defective or damaged as examined and determined by our quality control team.
All refund and exchange queries will be dealt with on a case-to-case basis by the customer service team. We would urge you to share images and videos for reference during this process to have our team assist you better.

 

 

Product Damage

In case of a broken/damaged product received, our exchange policy lasts for 24 hours from the day of the receipt of the order. The customer service team needs to be notified as soon as the product is received, in case there are any issues. Post the stipulated timelines, the team will not be able to honor any exchanges.

 

 

Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product 

In the above-mentioned cases, kindly raise the request within 24 hrs after receiving the product, otherwise, the request will not be entertained.
Also attach the images and video of outer packing and inner packing with the product from all sides, its help us to resolve the issue.
In the case where you have thrown out the boxes in those cases, we are unable to help you.
 

Delivery issues, Issues with the delivery agent, Issues with Pod,

In the above-mentioned cases kindly raise the request within 24hrs after receiving the product as this is the deadline from courier partners for such cases.
And kindly attach your identity & signature proof with the request which helps us to solve the issue.

 

Cod/Prepaid issues, Payment issues, Delay in delivery

In the above-mentioned cases, kindly connect with our customer care in between 
11 am to 8 pm on business days. Customer Care Number +91- 620-154-4635
We are always here to help you and make you smile.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we request you to first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@7stars7.com. You can also call our Customer Care on +91- 620-154-4635 (Timings: 11 am to 8 pm). We will be more than happy to assist you with your queries.

 

 

Shipping

 

You will be responsible for paying for your all shipping costs for your item. Shipping costs are non-refundable. If you want to return the product, We will refund the amount after deduct shipping cost. Shipping cost charge ₹150
 Depending on where you live, the time it may take for your exchanged product to reach you may vary.
 We are provide trackable shipping service and purchasing shipping insurance. We will not be able to guarantee that we will receive your returned item.